Refund policy

Last updated: October 17, 2026

30-day returns
We want you to sleep well. If your Avrenqio pillow is not right for you, you can ask for a return within 30 days of the date your order was delivered.

Contoured pillows can take a few nights to get used to, so you may try the pillow before deciding. To be accepted, a returned pillow must be clean, free of stains, odours and damage, and sent back with its cover.

How to start a return
1. Email us at support@avrenqio.com with your order number and the reason for the return.
2. We will reply with the return address and instructions. Please do not send items back before you receive these, because returns sent to the wrong address cannot be processed.
3. Ship the item back with a tracked service and send us the tracking number.

Return shipping costs
Return shipping is paid by the customer, except when the item arrived damaged, defective or was not what you ordered. In those cases we cover the cost or send a replacement.

Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or wrong, email us within 7 days of delivery with your order number and photos of the problem, so we can make it right as quickly as possible.

Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Bundle orders (Couple Pack and Family Pack) can be returned in full or in part. If you return part of a bundle, the refund is based on the price you actually paid per pillow after the bundle discount.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Contact
Questions about a return? Email us at support@avrenqio.com. We reply within 24 hours on business days.